Last updated: 15 October 2026
Company: Akira Systems Ltd, United Kingdom
Contact: [email protected]
1. Overview
Akira Systems Ltd is committed to delivering high-quality digital services and ensuring client satisfaction. This Refund and Cancellation Policy outlines the circumstances under which refunds are granted, how cancellations are handled, and what rights you have as a client.
By purchasing any Scalenexa service or package, you agree to the terms set out in this policy.
2. 30-Day Satisfaction Guarantee
We stand behind the quality of our work. All new clients benefit from our 30-day satisfaction guarantee:
- If you are not satisfied with the quality of our services within the first 30 days of your engagement, you may request a full refund.
- Refund requests must be submitted in writing to [email protected] within 30 days of your initial payment.
- We will review your request within 5 business days and issue a refund if the criteria are met.
- Refunds under the satisfaction guarantee are processed back to the original payment method within 10 business days.
3. One-Time Payments
All services are one-time purchases — there are no subscriptions or recurring charges. There is nothing to cancel and nothing further is billed.
4. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- Work has been completed and accepted (written or implied) by the client
- The client has not provided required information, access, or materials causing project delays
- The client has requested and received changes or revisions outside the agreed scope
- Refund request is made more than 30 days after the initial payment date
- Third-party costs already incurred (e.g. domain registration, hosting, advertising spend) are non-refundable
5. Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable.